troubleshooting questions

Troubleshooting questions - what to do when something goes wrong (problem opening the file, payment troubles and the like).

what happens if I the publisher's website doesn't load?

Unfortunately the internet isn't infallible, and sometimes it breaks.

So sometimes when you click on a link from my site you get a blank page, or an error.

Usually, the best thing to do is wait a few minutes. That usually does the trick.

Sometimes, however, the publisher's website has crashed, and that can take a bit longer to resolve.

In that case, get back in touch with me and I'll see if I can get hold of them (they sometimes have a Facebook page, or I can email them).

If I have a problem, who do I contact?

If you’ve got a query about murder mystery games in general, please feel free to contact me.

However, if it’s a query about passwords, payment, downloading the games, or the actual files themselves – you should contact the publishers.

Can I call you if I have a problem?

Unfortunately I can't provide telephone assistance as this site is a one-man band!

I always reply to anyone who contacts me through this page, but not via telephone.

Why do some pages come out blank when I print?

This can be a problem with older versions of Adobe Acrobat Reader.

The best thing you can do is upgrade to the latest version.

Sometimes the files aren't very backwards-compatible and often simply upgrading to the latest version solves the problem.

Click here to download (or upgrade) Adobe Acrobat Reader for free.

Got a murder mystery game question?

If you need to ask me a question, either use this page or type your question into a Facebook comment field.

And please check the FAQ first - your question has probably been asked before!

(Alternatively, try the "Search this site" search box in the top right of the page. You may find that easier.)